Talk to a Real Person
No ticket system, no bot, no "your call is important to us". WhatsApp, 24/7 — usually answered within minutes.
Ask us anything
Want the 24-hour trial? Just say so. No card, no form — we'll send your details straight over.
Ask before you buy. We'd far rather tell you now than have you find out afterwards.
Stuck on your Firestick, Smart TV or MAG box? Tell us the device and we'll walk you through it.
Buffering, a dead channel, login not working — message us and we'll look at it properly.
Extending, upgrading, adding devices. Your login details stay the same.
Anything you're unsure about. We'd rather answer it than have you guess.
When you'll hear back
We aim to answer within minutes during UK hours, and we watch the messages overnight and at weekends too — because that's when the football is on, and that's when people actually need help.
Big match days get busy. If we're slower than usual, it's because half of Manchester is messaging at once, not because we've disappeared.
What to include
None of this is required — it just saves a round of back-and-forth.
If you're stuck on setup: tell us the device (Firestick, Samsung TV, MAG 424, iPhone…) and what you see on screen — the exact error message if there is one. A photo of the screen is even better.
If it's buffering: let us know whether it's every channel or just one, wired or Wi-Fi, and roughly what speed your connection is. That narrows it down fast.
If you've got a MAG box: send us your MAC address — nothing works until we register it. A photo of the sticker underneath is the easiest way.
If you're asking about a channel: just name it. We'll tell you straight whether it's in the line-up.
Ready when you are
Free 24-hour trial, setup help, or just a question. No card, no commitment.
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